By: Cynthia Kurtz
Posted 6/26/2013
Everybody loves compliments. They make you smile. You want to whistle a happy tune. Kaiser Permanente must be doing a lot of whistling these days. They are receiving compliments from everywhere.
Everybody loves compliments. They make you smile. You want to whistle a happy tune. Kaiser Permanente must be doing a lot of whistling these days. They are receiving compliments from everywhere.
First, they
were ranked highest in the J.D. Power and Associates 2012 Member Health Plan
Satisfaction Study. J.D. Power is a global marketing company that is well known
and respected for their customer service studies. The California based company has surveyed
customers on just about every imaginable product or service.
Each year the
company surveys members of healthcare plans. The 2012 Member Satisfaction Study
included responses from more than 32,000 members of commercial health plans -
114 plans in 17 regions were ranked on a 1,000 point scale. Kaiser Permanente healthcare
plans ranked highest in five regions - California,
Colorado,
South Atlantic, Virginia-Maryland-Washington, D.C. and Northwest.
No “one-hit
wonder” here. Each is a repeat winner. Kaiser California
and Colorado
have each ranked highest in those respective regions for five consecutive
years.
A few months
later Kaiser Permanente was recognized again, this time for attaining the
highest satisfaction among mail-order pharmacies for the fourth year in a row. J.P.
Power surveyed 12,700 customers on overall experience, the prescription
ordering process, delivery, customer service, and cost competitiveness.
The Centers for
Medicare & Medical Services, the Federal agency which administrators
Medicare, Medicaid and the state’s children's health insurance program, gave
Kaiser Permanente northern and southern California regions five star ratings -
the highest rating available for quality and service.
The National
Committee for Quality Assurance, a nonprofit organization which accredits and
certifies a wide-range of healthcare organizations, named Kaiser Permanente
Southern California’s Medicare Plan the best in the nation.
Seven of
Kaiser’s southern California
hospitals were recognized as “top hospitals” by the Leapfrog Group, a national
organization dedicated to hospital safety, quality and affordable healthcare. The
Leapfrog Group also issues Hospital Safety Scores. Along with 12 other southern
California Kaiser Hospitals, the Baldwin Park facility located here in the San
Gabriel Valley received an A score as one of the safest hospitals in the
nation.
There are more
- 8 Stars for Excellence in Quality Report Card, a Women’s Choice Award, two Awards
for Leadership in Electronic Records. You get the point.
Not only is
Kaiser Permanente a job creating engine with over 8,700 employees in the SGV,
it is a premier healthcare organization.
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